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General Dynamics Information Technology is providing critical support for citizens impacted by Covid-19 across our communities.  We have opportunities for Customer Service Supervisors to support a Vaccine Information Center. If hired for this role, you will support a team of contact center professionals as they provide citizens and healthcare with critical vaccine information and provide additional assistance as necessary while serving in a vital role that keeps our nation safe and secure.

As a Customer Service Supervisor at General Dynamics, you will:

  • Model high ethical and professional conduct
  • Lead a team of call center representatives using proven coaching methods
  • Maintain focus on client and operational goals while ensuring customer satisfaction
  • Provide administrative support to assist with the management of day-to-day operations
  • Identify business risks and opportunities through the analysis of information and results
  • Promote positive work culture among team
  • Set and achieve operational goals
  • Continuously measure and evaluate processes
  • Work to deliver continuous efficiencies and cost savings
  • Drive best practice standards
  • Develop presentations for client and leadership as needed
  • Identify performance gaps and implement continuous service improvement
  • Ensure high level of quality through monitoring and management
  • Create, update, and maintain reporting as needed

REQUIRED QUALIFICATIONS:

  • High School Diploma; AND
  • Five or more years of experience managing teams of five or more direct reports
  • Five or more years of experience working with organizational functions and personnel
  • Five or more years of experience working with call center software and programs
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
  • Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions
  • Louisiana residency within a 60 mile radius of our Bossier City facility
  • Must be a US Citizen

PREFERRED QUALIFICATIONS:

Bachelor’s degree in business or a related field

  • Call Center Management experience HIGHLY preferred
  • Excellent business and analytical problem solving skills
  • Strong communication skills
  • Ability to work independently

WORK ENVIRONMENT:

  • 100% remote, work from home
  • Hours of Operation: Mon -Fri 6 am - 9 pm CST and Sat- Sun 7 am - 2 pm CST(requires shift work)

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Customer Service Supervisor

General Dynamics Information Technology

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