IT TECHNICAL SUPPORT SPECIALIST 1-3 (OTS -DCO) - State of Louisiana

Applicants must apply through the links to be considered: https://www.governmentjobs.com/careers/louisiana/jobs/2865275/it-technical-support-specialist-1-3-ots-dco

The Division of Administration/Office of Technology Services has a vacancy.  (Req. #131178)

This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.  

Preference will be given to experienced database administrators possessing at least 2 years of working knowledge of database platforms, specifically SQL server 2012 and SQL server 2014, and SQL server 2016 or higher. Hands' on experience with SQL server builds, hardware requirement gathering and Windows Server operating systems is preferred. This position will require incumbent to have occasional on-call.

Vacancies within other units of Data Center Operations and different technical disciplines such as server management, database administration, mainframe administration, or storage administration may be filled from this posting.

As part of a Career Progression Group, vacancies may be filled from this recruitment as an Information Technology Technical Support Specialist 1 (TS-310), Information Technology Technical Support Specialist 2 (TS-312), or Information Technology Technical Support Specialist 3 (TS-313). The maximum salary for the Information Technology Technical Support Specialist 3 is $89,960 annually. Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities" page for specific information on salary ranges, minimum qualification requirements and job concepts for each level.

Louisiana is a State as a Model Employer for People with Disabilities.

A criminal history check may be conducted on all new hires as well as employees changing positions including promotions, demotions, details, reassignments and transfers.  Also, prospective employees may be subject to pre-employment drug testing.  New hires will be subject to employment eligibility verification via the federal government's E-verify system.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:
Mary DesOrmeaux
HR Specialist
Division of Administration/Office of Human Resources
email: mary.desormeaux2@la.govQualifications

MINIMUM QUALIFICATIONS:
A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.

SUBSTITUTIONS:
Two years of experience or training in information technology or electronic technician work will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology or electronic technician work and college credit to substitute for the baccalaureate degree as follows:

A maximum of 90 semester hours may be combined with experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology or electronic technician work towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree. Candidates with 90 or more semester hours of credit, but without a degree, must also have at least six months of experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

An associate degree in computer science will substitute for the baccalaureate degree.

Verifiable experience in computer systems programming; or in systems, database, or network enterprise system support (hardware or software level) at a Louisiana State agency as a student worker enrolled in any baccalaureate degree program will substitute for a maximum of one year of the required professional experience on a month for month basis. A letter from the agency employing the former student must be submitted with the application and retained as part of the former student worker's record.

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS),  quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.

A master's degree in the above fields will substitute for one year of the required experience.

Specialized degrees will substitute for a maximum of one year of the required experience.

NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:  the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

Job Concepts

Function of Work:
To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.

Level of Work:
Experienced.

Supervision Received:
General supervision from higher-level Information Technology technical support personnel.

Supervision Exercised:
May exercise functional guidance to lower level technical support personnel on a project basis.

Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)

Job Distinctions:
Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.

Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.

Examples of Work

SYSTEMS SOFTWARE:
Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.

Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).

Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.

Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.

Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.

DATABASE:
Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.

Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.

Implements and maintains database security, maintenance utilities, and documentation.

Performs system programming language support in accessing and creation of databases.

NETWORK SUPPORT:
Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.

Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.

Compiles and maintains documentation of hardware and software configurations.

Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.

Assists in implementing a communications system connecting the various components of an enterprise network.

Assists in monitoring performance and efficiency of an enterprise network.

IT TECHNICAL SUPPORT SPECIALIST 1-3 (OTS -DCO) - State of Louisiana

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