IT TELECOMMUNICATIONS TECHNICAL ANALYST 1 (OTS EUC) ES - State of Louisiana

Applicants must apply through the links to be considered: https://www.governmentjobs.com/careers/louisiana/jobs/2875745/it-telecommunications-technical-analyst-1-ots-euc-es

The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-309. (Req. #131583)

This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.  

Individuals within 90 days of having their baccalaureate degree conferred can apply and be considered.

This position participates in a career progression group, but will only be filled at the Information Technology Telecommunications Technical Analyst 1 level from this posting.  The Information Technology Telecommunications Technical Analyst 2 & 3 levels of the career progression group do not require a PLE score and are announced under job # OTS 100220b MD.

Louisiana is a State as a Model Employer for People with Disabilities.

A criminal history check may be conducted on all new hires as well as employees changing positions including promotions, demotions, details, reassignments and transfers.  Also, prospective employees may be subject to pre-employment drug testing.  New hires will be subject to employment eligibility verification via the federal government's E-verify system.

Applicants must have Civil Service test scores for 8100-Professional Level Exam in order to be considered for this vacancy unless exempted by Civil Service rule or policy.  If you do not have a score prior to applying to this posting, it may result in your application not being considered.

Applicants without current test scores can apply to take the test here.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:
Mary DesOrmeaux
HR Specialist
Division of Administration/Office of Human Resources
email: mary.desormeaux2@la.govQualifications

MINIMUM QUALIFICATIONS:

A baccalaureate degree.

SUBSTITUTIONS:

Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.

Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.

NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

Job Concepts

Function of Work:
To assist with statewide applications of the technical disciplines used in the analysis, design, implementation, management, and planning of the telecommunications areas of applied technology.

Level of Work:
Entry.

Supervision Received:
General from an Information Technology Telecommunications Analyst Manager 1 or other higher level Office of Telecommunications official.

Supervision Exercised:
Functional/Staff over Telecommunications Consultants and Telecommunications Service Representatives.

Location of Work:
Division of Administration, Office of Telecommunication Management.

Job Distinctions:
Differs from Telecommunications Consultants by the Function of Work.

Differs from Information Technology Telecommunications Technical Analyst 2 by responsibility for basic level tasks.

Examples of Work

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

Advanced Journeyman Level, Senior Technical Analyst performing Project Management duties relating to ISDN, Centrex, SIP, Hosted IPT, PBX, Paging and Key System projects statewide.

25% Meets with agency officials to determine telecommunications needs assessment for PBX and/or Key System upgrade or replacement and recommend the most cost effective and efficient method for upgrading or replacing the agency’s telecommunications equipment and/or services. Develop detailed cost analysis and design of telecommunications offerings relating to PRI, SIP Trunking, and Hosted IPT services. Oversee installation, implementation, and training of PBX and/or
Key System upgrades.

20% Review and analyze the nature of agencies’ requests concerning their Digital Centrex service, and ISDN systems. Recommend and implement changes to new and existing service. Design system configuration for processing through OTM order entry and dial tone vendor. Work with agency and vendor through completion of request. Review and approve agencies’ ISDN equipment purchases.

15% Conduct Telecommunication Efficiency Utilization Audits. Telecommunications local services, inventory, and long distance usage costs associated with telecommunications equipment, maintenance contracts, and wireless /cellular services are analyzed for potential cost savings.

15% Meet with agency management to determine telecommunications needs assessment regarding other Centrex Service applications. Develop detailed cost analysis and design of telecommunications offerings relating to Centrex, and ISDN Services. Perform installation, implementation, and training of ISDN Digital Electronic Business Sets, Aastra Business Sets, ISDN Consoles and Uniform Call Distribution Systems.

5% Approves vendor/contractor recommendations for upgrades to existing PBX and/or Key Systems or services that will improve performance in state agencies’ telecommunications systems or services, correcting deficiencies or increasing operational efficiencies through additions or reconfigurations of equipment hardware or software; or that will expanding capacities needed for system growth.

5% Supports the OTM Help Desk regarding technical problems with ISDN equipment and PRI, SIP Trunking, and Hosted IPT services. Consults with agency and/or phone company in resolving problems. Support Customer Service and Voice Processing sections to resolve system problems and design of Digital Services. Research requests and provide appropriate response or escalate manager. Receive calls from user agencies for support in emergency situations concerning their Digital Centrex Service.

5% Receives training from Manager and Senior Technical Analysts and by attending national industry meetings and by attending webinars; maintains professional contact with industry peers; reads technical documentation.

5% Manages assigned projects and services as the interface/liaison/coordinator between the agency and service/equipment providers. Responsible for project status reporting, problem notification, escalation, and resolution, project completion and acceptance.

5% Responsible for the timely completion and quality assignment projects from the date of project assignment to close out. Report routine project status on a timely basis to OTM’s Procurement Project Manager and any problems or delays immediately to the supervisor and to OTM’s Procurement Manager. Upon request, provide project information to your supervisor, OTM’s Procurement Manager, Procurement Officer, Contracts Administrator, Procurement Manager, and others necessary. Convey requested information utilizing project management skills and techniques and for knowing and utilizing OTM policies and procedures relating to project management.

IT TELECOMMUNICATIONS TECHNICAL ANALYST 1 (OTS EUC) ES - State of Louisiana

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