Customer Service Representative

To apply, CLICK HERE.

Position Purpose 

The Customer ServiceRepresentative is a Sleep Number brand ambassador serving as the front line forcustomer experience calls. They are responsible for resolving owner needs viaphone (questions, concerns, product issues, etc.), engaging the customer andconfidently recommending a resolution within the span of Select Comfort processand policy, while providing individualized solutions that WOW.

Available Full TimeShift:

  • 2nd shift - 11:45am to 8:15pm M-F and every other Saturday
  • Weekday off when you work a Saturday

Primary Responsibilities

  • Answer incoming calls from owners and the retail field     in a prompt fashion
  • Serve as an expert for Sleep Number owners by answering     general product related questions, diagnosing and resolving specific     product concerns
  • Record specific and accurate owner information, product     codes and resolution notes
  • Own and elevate the owners experience by seeking     assistance/approval for owner requests outside of normal procedures or     policies
  • Share excitement and experiences with the Sleep Number     family to continuously grow knowledge base in all brand ambassadors
  • Recommend, assist with, and/or implement process     improvements
  • Attend and actively participate in all scheduled     coaching, training and certifications
  • Other duties as assigned by CS leadership

Position Requirements


  • 1-2 years customer service experience required, call     center experience a plus
  • Sales experience a plus

Education (required):

  • High school diploma or GED required, advanced education     preferred

Knowledge, Skills &Abilities

  • Active listening skills and strong interpersonal     communication skills
  • Talent to maintain proper phone etiquette, demonstrate     patience, exude empathy and consistently strive for a positive attitude in     order to facilitate calm and productive conversations with customers
  • Excellent communication skills, both written and     verbal; capability to understand written and verbal instructions in     English as well as demonstrate proficient ability to speak English
  • Ability to provide a WOW experience to owners by making     them feel understood and valued
  • Enthused about servicing Sleep Number owners and     dedicated to finding individualized resolutions
  • Desire to be on a team and foster positive relationships     with the Sleep Number family
  • Energizing self-starter who is results driven and     skilled in autonomy with the desire to succeed in a highly automated sales     or service environment
  • Flexibility to adapt and thrive in a fast paced,     ever-changing call center environment
  • Intermediate computer skills with proficiency in     Microsoft Office applications (data entry, email, customer and order     management software)

Working Conditions (ifapplicable)

  • Ability to sit 8 hours or more per shift and utilize     standard office equipment such as a computer, keyboard and phone; tolerate     moderate noise level due to surrounding conversations
  • Flexibility with work schedule which will include     evenings, weekends and holidays

Sleep Number is an equalopportunity employer, committed to recruiting, hiring and promoting qualifiedpeople of all backgrounds, regardless of sex; race; color; creed; nationalorigin; religion; age; marital status; pregnancy; physical, mental,communicative or sensory disability; sexual orientation; gender identity or anyother basis protected by federal, state or local law.




Full benefits within 30 days; we’ve got youcovered mind, body and soul



Competitive hourly rate; annual incentive plan;401(k) plan + match



Small, close-knit team that feels like family;everyone is committed to providing the highest level of customer service



Set schedule, paid company holidays and paidtime off



Prepare for future opportunities at Sleep Numberwith our tuition reimbursement program



Discounts on our innovative, award-winningproducts that truly make a difference in customers’ lives


Customer Service Representative

Sleep Number

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