Customer Service Representative

To apply, CLICK HERE.

Position Purpose 

The Customer ServiceRepresentative is a Sleep Number brand ambassador serving as the front line forcustomer experience calls. They are responsible for resolving owner needs viaphone (questions, concerns, product issues, etc.), engaging the customer andconfidently recommending a resolution within the span of Select Comfort processand policy, while providing individualized solutions that WOW.

Available Full TimeShift:

  • 2nd shift - 11:45am to 8:15pm M-F and every other Saturday
     
  • Weekday off when you work a Saturday

Primary Responsibilities

  • Answer incoming calls from owners and the retail field     in a prompt fashion
  • Serve as an expert for Sleep Number owners by answering     general product related questions, diagnosing and resolving specific     product concerns
  • Record specific and accurate owner information, product     codes and resolution notes
  • Own and elevate the owners experience by seeking     assistance/approval for owner requests outside of normal procedures or     policies
  • Share excitement and experiences with the Sleep Number     family to continuously grow knowledge base in all brand ambassadors
  • Recommend, assist with, and/or implement process     improvements
  • Attend and actively participate in all scheduled     coaching, training and certifications
  • Other duties as assigned by CS leadership

Position Requirements

Experience:

  • 1-2 years customer service experience required, call     center experience a plus
  • Sales experience a plus

Education (required):

  • High school diploma or GED required, advanced education     preferred

Knowledge, Skills &Abilities

  • Active listening skills and strong interpersonal     communication skills
  • Talent to maintain proper phone etiquette, demonstrate     patience, exude empathy and consistently strive for a positive attitude in     order to facilitate calm and productive conversations with customers
  • Excellent communication skills, both written and     verbal; capability to understand written and verbal instructions in     English as well as demonstrate proficient ability to speak English
  • Ability to provide a WOW experience to owners by making     them feel understood and valued
  • Enthused about servicing Sleep Number owners and     dedicated to finding individualized resolutions
  • Desire to be on a team and foster positive relationships     with the Sleep Number family
  • Energizing self-starter who is results driven and     skilled in autonomy with the desire to succeed in a highly automated sales     or service environment
  • Flexibility to adapt and thrive in a fast paced,     ever-changing call center environment
  • Intermediate computer skills with proficiency in     Microsoft Office applications (data entry, email, customer and order     management software)

Working Conditions (ifapplicable)

  • Ability to sit 8 hours or more per shift and utilize     standard office equipment such as a computer, keyboard and phone; tolerate     moderate noise level due to surrounding conversations
  • Flexibility with work schedule which will include     evenings, weekends and holidays

Sleep Number is an equalopportunity employer, committed to recruiting, hiring and promoting qualifiedpeople of all backgrounds, regardless of sex; race; color; creed; nationalorigin; religion; age; marital status; pregnancy; physical, mental,communicative or sensory disability; sexual orientation; gender identity or anyother basis protected by federal, state or local law.

REWARDS & BENEFITS

·       

BENEFITS

Full benefits within 30 days; we’ve got youcovered mind, body and soul

·       

TOTALCOMPENSATION

Competitive hourly rate; annual incentive plan;401(k) plan + match

·       

TEAM

Small, close-knit team that feels like family;everyone is committed to providing the highest level of customer service

·       

TIMEOFF

Set schedule, paid company holidays and paidtime off

·       

CONTINUINGEDUCATION

Prepare for future opportunities at Sleep Numberwith our tuition reimbursement program

·       

PRODUCT

Discounts on our innovative, award-winningproducts that truly make a difference in customers’ lives

 

Customer Service Representative

Sleep Number

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