IT Associate

·       Manage tickets on our service desk

·       Provide IT support and training to our staff

·       Manage IT inventory and procurement

·       Basic troubleshooting wired and wireless networks

·       Manage security systems

·       Troubleshoot, resolve, or escalate issues

·       Identify and isolate problems to drive resolution

·       Document action and resolution steps

Qualifications

• At least 1 year experience in information technology
• A self-starter,     ability to multitask, prioritize issues based on severity and work     independently
• Maintains high attention to detail and follows a task to completion
• Ability to communicate clearly with users directly via email, video and in-person
• Demonstrate excellent writing skills
• Ability to troubleshoot and administer computers
• Basic understanding of wired and wireless networks
• Printer administration and troubleshooting
• Experience with VOIP device configuration and troubleshooting
• Knowledge of Microsoft Teams or similar applications
• Motivated self-starter, able to work independently and collaboratively

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